The Hertsmere
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Drone view in low sun over the clubhouse, the range building and the car park, greens and bunkers in the foreground, a pond to the right, Hertfordshire farmland to the horizon

The Hertsmere · Elstree, Hertfordshire · Golf here since 1984

Brand guidelines

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Video placeholder · still photograph

Golf here since 1984.

Everyone’s welcome, golfers included.

Before you start

This is a reverse-engineered brand system. It was compiled by reading the live website, pulling the actual colour values and typefaces out of the site's stylesheet, and sampling the crest artwork pixel by pixel. Everything about colour, type and factual detail is measured and checkable today. Everything about voice, values and messaging is a proposal drawn from how the club already writes, and needs the club to say yes to it.

The Hertsmere has its own written guidelines: the 2023 brand identity guide by xHeight, read here page by page. Anything taken from it is tagged Measured and cites the page. The website measured is the new one, at hertsmere-website.vercel.app, not the site still live at thehertsmere.co.uk.

Measured Taken from the 2023 guide, the live site, its stylesheet or its artwork. Verifiable.

Proposed Synthesis. Requires club sign-off.

Nothing here has been approved by the club yet.

Drone view along two parallel fairways in low sun, a green guarded by three bunkers, a gravel path between lines of poplars, Hertfordshire to the horizon

The club

Donald Steel laid out the course in 1986. In 2021 the owners took the words Golf and Club out of the name. That is not a contradiction. It is the whole proposition.

The story in one paragraph Measured

Golf has been played on this piece of Elstree since 1984, when the architects who owned the land drew nine holes and a clubhouse. Donald Steel took it to eighteen in 1986 and worked streams and ponds into the back nine. It was Elstree Golf Club, then Radlett Park, and in December 2021 new owners renamed it after the borough, as The Hertsmere, with the words Golf and Club consciously left out so that people who do not play know they are welcome. Since then it has rebuilt the range as 26 Toptracer bays, become a Srixon Centre of Excellence, and opened Script, a restaurant you can book without playing a shot. A forty-year-old parkland course on its own is every club inside the M25. A family venue on its own is a leisure park. Together they are what the club calls golf without the gatekeeping, and nobody nearby is doing it the same way.

The numbers Measured

  • 1984Nine holes at Elstree, drawn by the owners
  • 1986Donald Steel takes it to eighteen
  • 2021Renamed The Hertsmere, in December
  • 26Covered Toptracer bays, floodlit until ten
  • 6,376Yards off the whites, par 72
  • 180Acres, with public footpaths

Three tees: 6,376, 6,053 and 5,464 yards, added up from the club's own hole-by-hole card. Green fees from £30. Society days from £53 a head. Script open seven days from 7.30am.

What the club stands for Measured guide pages 4 and 5

Decision 8

Vision

To be the home of family golf in Hertfordshire and North West London.

Mission

To grow the game of golf by being disruptive to the traditional golf club model.

Unusually, these are the club's own words, written down in the 2023 guide and repeated on the new website's About page. The line under each value is the guide's; the second sentence is how the new site already says it.

  1. 01

    Be Inclusive

    Enable everyone to be involved with golf at The Hertsmere. No waiting list, no closed door, and no dress-code interrogation.

  2. 02

    Be Supportive

    Provide a facility encouraging grassroots golf. A free half-hour assessment before anyone sells you a lesson.

  3. 03

    Be Accessible

    Provide a range of golf formats to suit today's busy lifestyles. Pay and play, Flexi points, and a range with no booking.

  4. 04

    Be Appealing

    Create a warm, friendly place to play and learn golf. The new site says the welcome is what reviewers mention most.

  5. 05

    Be Excellent

    Meet customers' needs and exceed their golfing expectations. Range, clubhouse, fitting and Script all rebuilt since 2021.

Brand personality Proposed Open · Friendly · Plain-spoken · Modern · Unfussy

The covered range at night, floodlights on, a long line of lit bays with Toptracer screens, drizzle in the floodlight beams, the outfield dark

Positioning Proposed

For families, friends and golfers within twenty minutes of north-west London who have never felt welcome at a golf club, The Hertsmere is the pay-and-play venue in Elstree with a Donald Steel parkland course, a 26-bay Toptracer range and a restaurant you can book without a set of clubs, because there is no waiting list, no proposer and nothing you have to join.

The Hertsmere secondary logo in Slate: a round tree on a golf tee, a bird in the branches and the branches forming an H, with The Hertsmere stacked beneath

The symbol Measured

The guide's master colour for the logo is Slate, so on Slate it needs this light plate. It does not need it for long: the guide shows the symbol in White on Slate, Kingfisher and Sand grounds, and in Kingfisher on Slate (page 11). The new website already puts the White logo over its hero photographs and serves a Kingfisher version on every page.

How we look

A brand written down in 2023 and a website built from it in 2026. Where the two part company, the website is mostly fixing the guide's contrast, and the guide should catch up.

The symbol Measured guide pages 8 to 13

Decision 3 and 7

The mark is not a crest. It is a symbol and a wordmark. The symbol is a round tree standing on a golf tee: the canopy is the ball, the trunk is the tee, a bird sits in the branches, a lost golf ball hides among them, and the intertwining branches form the letter H (guide page 10). It was designed to stand for golf, nature and community, and it carries a registered trade mark. The wordmark sets The Hertsmere in a heavy slab serif.

Good news · the vector artwork is inside the guide

Most clubs in this series have no vector logo anywhere. The Hertsmere's guide is an InDesign PDF, and its logos are drawn in it as vector paths, not pasted pictures: the logo pages contain no raster images at all. Every logo on this page was rendered from those paths at eight times their printed size, with a transparent background, and an SVG cut of each is in the project folder. The guide also says supplied master files exist (page 9) and that they come from xHeight, at hello@xHeightDesign.co.uk (page 39). Those files were not in anything read for this book.

The Hertsmere primary logo in Slate: the tree symbol above the wordmark The Hertsmere

Primary logo

Symbol over wordmark, Slate on white. Guide page 9. Rendered here from the guide's vector paths. Minimum width 14mm in print (page 13).

Primary
The Hertsmere stacked logo reversed in white on Slate

Secondary, stacked, reversed

The stacked logo from page 12, shown in White on Slate. The new site serves its own White and Kingfisher versions as 1146 × 824 PNGs. Minimum width 10mm (page 13).

Secondary
Finding · the wordmark is Museo Slab 900, tracked tighter

Set over the guide's own Museo Slab 900 heading at the same height, the logo's letters are the same shapes, the T, h, e, H, r, t, s and m, and the spacing drifts further apart letter by letter. The wordmark is Museo Slab 900 with its tracking pulled in. That matters, because it means the logotype and the headline face are one family, which the guide never says.

What exists, and what is still missing

MarkWhere it livesBest sourceStatus
Primary logoGuide page 9; new site PNGsvector in the guideExists
Secondary, stackedGuide page 12vector in the guideExists
Symbol aloneGuide page 10; new site white PNGvector in the guideExists
White and KingfisherNew site, header and footer1146 × 824 PNGExists, in use
Supplied master filesFrom xHeight, guide page 39not locatedAsk xHeight
FaviconNew site256px Vercel triangleIn use by mistake
The blocker · the new site's browser tab shows somebody else's logo

The new site's favicon.ico is the Vercel framework's default, a white triangle on a black circle, left over from the project template. Every browser tab and bookmark of the new site shows it. The symbol, at 32 and 180 pixels, should replace it before launch. Separately, the site's share image points at thehertsmere.co.uk/images/og-default.jpg, which returns a 404 today because that domain still serves the old site. It will start working the day the domain moves, and nothing before.

Clear space and minimum size Measured guide page 13

Minimum clear space on all four sides equals the height of the H in the wordmark, and the supplied artwork has it built in. Nothing sets inside that boundary: no type, no rule, no photograph edge, no second logo.

ContextMinimumNote
Primary logo, print14mm wideGuide page 13
Secondary stacked, print10mm wideGuide page 13
Symbol alone, print8mm wideGuide page 13
Symbol alone, screen24px wideProposed below this the bird and the leaves close up

Colour Measured

Decision 1

Colour: what the guide says, and what the website does

The guide names three primary colours, Slate, Kingfisher and Sand, and a secondary pair, Orange and Sky, "primarily for online use" (page 15). The new website was built from that page, and it kept Slate exactly. It did not keep the rest. Counted as class uses across the 20 pages read, plus references in the site's stylesheet:

1 · The guide says

#2D3D4DSlate
#00A1A2Kingfisher
#D6B796Sand
#EF7D00Orange
#0081BESky

2 · The website paints

#2D3D4DSlate, 1,142
#45BEBEKingfisher Light, 820
#006A6BTeal Ink, 555
#007A7BKingfisher CTA, 391
#00A1A2Kingfisher, 371

3 · Added, not in the guide

#4A5A6AMid, body text, 133
#B87333Copper, 121
#F2EDE4Cream, 104
#0075A5Sky CTA, 4

Kingfisher is used on the site, but mostly as three darker or lighter versions the guide never mentions. Sand, a primary colour, appears 67 times; Cream, which the guide does not list, does its job. Sky is defined and used nowhere, and Orange appears on no page at all.

Recommendation

The website is right and the guide should change to match it. Kingfisher #00A1A2 is the brand's signature, and it fails as text and as a button with white type, at 3.17:1, which is why the site had to invent its teals. Write those into the guide as named tints of Kingfisher with fixed jobs: Teal Ink #006A6B for text and links on light grounds, Kingfisher CTA #007A7B for buttons with white labels, Kingfisher Light #45BEBE for type on Slate. Keep Kingfisher itself for the symbol, large display type, polos and signage. Add Cream as the alternate ground and Mid as the body text colour, or move the site's body text to Slate as the guide asks. Replace Sky with Sky CTA #0075A5. Give Orange one job or retire it.

On site today Measured

The brand is already out there, at full size

Four of the club's own photographs, from the new website, of the identity in use. They are the best evidence that the system works: Slate grounds, the symbol cropped big, white type, and colour kept for large shapes.

The covered Toptracer range: a Slate banner reading The Hertsmere, A fresh approach to golf, with the symbol cropped huge in teal across the bay backdrops
The range. A Slate banner carries the wordmark and the line A fresh approach to golf, and the symbol is cropped huge in teal across the bay backdrops. That is the guide's own device from page 11, used at the scale it was drawn for.
A white flag carrying the symbol in teal, flying in a clear blue sky in front of the clubhouse and its zigzag roofline
The flag. The symbol alone, in teal on white, in front of the clubhouse. At this size nobody needs the wordmark.
Script Restaurant and Bar at dusk: the S mark and the word SCRIPT in white on a copper panel between two windows, low sun behind the glass
Script. The sub-brand's own sign at dusk, white on copper, which is the Script palette from page 30.
A Script menu on a stand in a Toptracer bay: Slate type on white, the S mark at the head, a teal panel at the foot
The menu in the bay. Script's menu on a stand in a range bay: Slate type on white, the S at the head, a teal panel at the foot.

Colour usage rules

  • Slate is the default dark. Headings, body copy in print, dark grounds, footers. The guide asks for body text in Slate or White (page 17).
  • Kingfisher is a symbol and a display colour. The logo, large headlines over 24px, polos, signs. Never small text, and never under a white label.
  • Teal Ink and Kingfisher CTA do Kingfisher's small jobs. Teal Ink for links and small labels, Kingfisher CTA for buttons with white type. Kingfisher Light on Slate.
  • Sand and Cream are the grounds. Alternate white and Cream on screen. Sand for one panel or one cropped symbol at a time, with Slate type.
  • Script keeps its own colours. Slate, Olive, Metallic Copper and Black (page 30). On screen, Copper #B87333 stands in for the metallic ink, for Script only.

The palette Measured

Every value, counted

Primary, guide page 15

Slate

#2D3D4D
C50 M20 Y0 K80
Pantone 432 C · RAL 7026

1,142 uses on the new site. The master colour of the logo.

Kingfisher

#00A1A2
C80 M10 Y40 K0
Pantone 3272 C · RAL 6033

371 uses. The symbol, large display, merchandise. Never small text.

Sand

#D6B796
C0 M20 Y35 K20
Pantone 7590 C · RAL 1001

67 uses. Panels and cropped symbols. Type only on Slate.

Secondary, guide page 15, "primarily for online use"

Orange

#EF7D00
C0 M60 Y100 K0

Defined in the site's stylesheet, used on no page.

Sky

#0081BE
C85 M30 Y0 K10

Defined, used on no page. The site uses Sky CTA instead.

Working colours the new site added

Teal Ink

#006A6B
0, 106, 107

555 uses. Eyebrows and links. 6.41:1 on white.

Kingfisher CTA

#007A7B
0, 122, 123

391 uses. Buttons with white labels. 5.16:1.

Kingfisher Light

#45BEBE
69, 190, 190

820 uses. Type and rules on Slate. 4.96:1.

Sky CTA

#0075A5
0, 117, 165

4 uses. The Practise tile. 5.14:1 with white.

Mid

#4A5A6A
74, 90, 106

133 uses. Body text. 7.09:1 on white.

Cream

#F2EDE4
242, 237, 228

104 uses. The alternate section ground.

Script Restaurant & Bar, guide page 30

Olive, the guide

#67817B
C55 M25 Y40 K30

4.20:1 on white. The site darkens it to #57706A, 14 uses.

Copper, the site

#B87333
184, 115, 51

121 uses. The guide gives only Metallic Pantone 876 C, a metallic ink for special items, with no screen value.

Black

#000000
C0 M0 Y0 K100

In-house printed menus only, says the guide.

Neutrals

White

#FFFFFF
255, 255, 255

Default ground. Body text reversed out of a colour or an image.

Ink

#1A1A1A
26, 26, 26

The site's ink. Maximum-contrast text.

Accessibility Measured

Decision 2

Contrast, measured not asserted

Contrast ratios calculated to WCAG 2.1 from the measured hex values. Body text needs 4.5:1; large text, meaning 24px or 18.66px bold and above, needs 3:1. Each row below is rendered in the actual colours.

Slate on white11.13:1Pass
Mid on white7.09:1Pass
Teal Ink on white6.41:1Pass
Teal Ink on Cream5.50:1Pass
Kingfisher on white3.17:1Body fail
White on Kingfisher3.17:1Body fail
White on Kingfisher CTA5.16:1Pass
Sand on white1.90:1Both fail
Orange on white2.76:1Both fail
White on Sky4.30:1Body fail
White on Sky CTA5.14:1Pass
White on Slate11.13:1Pass
Kingfisher on Slate3.51:1Body fail
Kingfisher Light on Slate4.96:1Pass
Sand on Slate5.87:1Pass
Copper on white3.79:1Body fail
The hard rules this produces

Kingfisher #00A1A2 fails for body text, at 3.17:1 on white and 3.51:1 on Slate, and it fails as a button with white type. The guide allows "headlines and subheads" in Kingfisher (page 17). Headlines over 24px pass; subheads at body size do not. Use Teal Ink, Kingfisher CTA or Kingfisher Light for anything smaller. This page sets its own teal labels in Teal Ink for the same reason.

Sky fails with white type, at 4.30:1. The guide's "online" colour cannot carry a white button label; Sky CTA #0075A5 can.

Sand and Orange fail entirely as text on white, at 1.90:1 and 2.76:1. Sand is a ground and a symbol fill. Copper is a large-display colour, never small text.

Display type Proposed the recommended tagline, decision 4

Museo Slab 900, the club's own display face and the face the wordmark is drawn in.

Typography Measured guide pages 16 and 17

Decision 5

The guide specifies two faces by exljbris: Museo Slab for headlines and subheads, in weights 900, 700 and 300, and Museo Sans for body copy, in 100, 300 and 700. The guide says they are available from myfonts.com. Arial is the stand-in for email signatures and internal documents. Body copy is ranged left, tracked at least -15, leaded at least 120 per cent, and set in Slate or White.

The new site self-hosts three font files. One is Museo Slab 700, declared for every weight from 100 to 700. One is Museo Sans 300, for 300 and 400. The third, declared as Museo Sans for every weight from 500 to 900, is a file whose internal name is Museo 700: the original Museo, a related face but not Museo Sans. So every bold label, eyebrow and button on the site is set in the wrong family, and Museo Slab 300 and 900 and Museo Sans 100 are never loaded. All three are commercial fonts. Self-hosting them on a website needs a webfont licence from exljbris, and neither source shows one. Do not substitute Roboto Slab for Museo Slab, though the site's own fallback stack names it. It is a different face, and a fallback should never become the brand.

The typographic gap, and this page as the argument

The Hertsmere does not have a gap in its type system. It has a complete one, a slab for headlines and a sans for reading, from the same designer, with the wordmark already in the slab. The gap is in the implementation: one slab weight doing the work of three, and a different family standing in for bold sans. Fix the files and the site will look the way the guide intended. This page is set in the club's own faces, from the font files the club supplied: Museo Slab 900 for display, Museo Slab 700 for headings, and Museo Sans 300 for reading. Museo Sans 700 is not among the files held, so bold text on this page falls back to Museo 700, the same substitution the new site makes. The webfont licence for showing these files outside the club's own site is decision 5.

AaDisplay, Museo Slab 900
AaEverything else, Museo Sans 300

Display · Museo Slab 900 · 56 to 72px

A fresh approach to golf

H1 · Museo Slab 700 · 40 to 48px

Everyone’s welcome, golfers included

Body · Museo Sans 300 · 17px · line-height 1.6

Eighteen holes, twenty-six covered bays and a restaurant you can book without playing a shot. Twenty minutes from London.

Label · Museo Sans 700, shown here in Museo 700 · 13px · letter-spacing 0.06em

Book a tee time

Hierarchy Proposed

LevelFaceWeightSizeLine heightUse
DisplayMuseo Slab90056 to 72px1.1Hero, covers, signs
H1Museo Slab70040 to 48px1.15Page titles
H2Museo Slab70030 to 34px1.2Section headings
StandfirstMuseo Slab30020 to 24px1.3The guide's own intro style
BodyMuseo Sans30017px1.6Paragraphs
CaptionMuseo Sans30014px1.4Photo captions
LabelMuseo Sans70013px1.2Buttons, eyebrows. Uppercase
NumeralsMuseo Sans10040px and up only1.1Large numerals; too thin below

Typographic rules

  • Line length 60 to 75 characters. Body copy sits in a column, not edge to edge.
  • Sentence case for headings, as the new site sets them. The guide sets its own section titles in Title Case, a 2023 habit rather than a rule it states. Capitals only on small labels and buttons.
  • Never centre a paragraph. The guide asks for ranged left with a balanced ragged edge (page 17).
  • Never justify. It creates rivers at this line length.

Photography Measured

Decision 6

The guide's photography (pages 18 to 21) is the course in high summer under blue skies, the clubhouse across the water, and nobody in frame until a lone golfer on page 38. The new site has gone much further: drone work, Script's rooms, the range at night, and a recent shoot full of people. Keep all of it. These are the club's own photographs, chosen as a set: course, people on the course, the balcony, the range.

Measured The guide's inspiration and merchandise pages (7, 22 to 25, 32 and 33) are stock photographs and mock-ups, and its golf-ball image shows a Srixon logo. They show the brand applied, not the club, and should not be reused as club photography. The people photographs on the new site carry no camera data; none carries an AI-generator marker, and they look like one real shoot. The frame of a junior lesson, used beside the story, is a 1600-pixel picture from the club's shared folder, the largest copy available.

  • Low sun and blue hour. The drone frame over the clubhouse and the floodlit range at night are the two strongest pictures the club owns.
  • People doing the thing. A swing, a putt, a toast. Never a line-up facing the camera.
  • The building is a character. The folded roof and glass of the clubhouse are as recognisable as the symbol.
  • Name the place right. Balcony for the deck over the course, terrace for the ground floor by the Script sign.
The gap · the vision is family golf, and there are almost no families

The guide's vision is "the home of family golf". The site's people photographs are mostly friends, couples, colleagues and four-balls. One frame shows a father and teenage son at a bay, and the only young children are in one picture of a junior lesson. Nothing shows a family at Script for Sunday lunch with the dog, or a family on the Family Fun Day. Commission that, in the same light as the recent people shoot. Working ratio: 60 per cent people, 40 per cent place, the reverse of most clubs, because this one sells the welcome.

What to avoid

  • Stock photography of golfers who are obviously not at this course, including the guide's own inspiration images
  • A competing logo in frame. Equipment brands on balls, bags and banners are cropped out or the frame is not used
  • Drought-brown rough as a hero image. Use the summer-brown frames for people, the green frames for the course
  • Grey, flat, overcast light. If the weather is poor, do not shoot
  • Empty rooms on the events pages. An empty function room sells nothing
  • A men-only page. Plan the mix before choosing the strongest shot for each slot

In use Proposed

The brand on the things the club sends

Six pieces the club actually uses, drawn at their real proportions in the guide's own typefaces and built from the club's own photographs. Every fact on them is from the new website. Only the website itself is measured; the rest is proposed.

Before you play

Fairways are marked at 100, 150 and 200 yards.

Public footpaths cross the course.

Eighteen holes laid out by Donald Steel in 1986.

Medburn Lane, Watling Street, Elstree WD6 3AA
020 4558 5544

Scorecard

Par 72 · 6,376 yards

Donald Steel parkland, Elstree

OutHoles 1 to 9
HoleParS.I.ScorePts
140938434447
2354347330411
344040038743
4166161146315
553451447255
635434330649
7277274265417
842241139441
9539459432513
Out3,4953,2933,07637

White6,376

Yellow6,053

Red5,464

PlayerDate
InHoles 10 to 18
HoleParS.I.ScorePts
1019718415338
11141127116316
12294284249412
1342341736742
1434933831144
15476461343514
16244237209418
17332304297410
1842540834346
In2,8812,7602,38835
Out3,4953,2933,07637
Total6,3766,0535,46472
MarkerHandicap

Scorecard Proposed

A folded card, 110 × 160mm closed. Outside, the cover in Slate with the white stacked logo, and the back in Sand with the symbol cropped off the edge, as page 11 of the guide shows. Inside, all 18 holes off the White, Yellow and Red tees, with par and stroke index. Every number is from the new site's course page, and the three tees add up to 6,376, 6,053 and 5,464 yards.

Two golfers shaking hands on a green beside the flag in low evening sun

Flexi
Membership

Join, and pay only for the golf you play.

How Flexi works

Membership that flexes around your golf

Nojoining fee

12 mthspoints valid for

14 daysadvance booking window

Flexi 1£300120 points, up to 15 twilight rounds

Flexi 2£600240 points plus a 20-point bonus, up to 32 twilight rounds

Flexi 3£900360 points plus a 40-point bonus, up to 50 twilight rounds

Flexi 4£1,200480 points plus a 70-point bonus, up to 68 twilight rounds

Every tier includes an official England Golf handicap and the 14-day booking window.

020 4558 5544
welcome@thehertsmere.co.uk
Drone view in low sun over the clubhouse, the range building and the car park, greens and bunkers in the foreground, a pond to the right, Hertfordshire farmland to the horizon

Membership brochure Proposed

A4. The cover is the club's own photograph of two golfers on a green, over a Slate panel with the symbol cropped in Kingfisher. The inside page uses the membership page's own words and figures: no joining fee, points valid for 12 months, a 14-day booking window, and the four tiers from £300 to £1,200.

The covered Toptracer bays lit up at night

Open until 10pm

26 Toptracer bays. Every shot traced on screen, under cover.

Friends raising glasses across a table in Script

Sunday roast at Script

Modern British, seven days a week from 7.30am.

Drone view along two parallel fairways in low sun, a green guarded by three bunkers, a gravel path between lines of poplars, Hertfordshire to the horizon

Green fees from £30

Par 72 · 6,376 yards · Donald Steel

Social posts Proposed

Three posts at 4:5, the shape Instagram crops to. Each one is a fact from the new site on a club photograph: the range open until 10pm, Sunday roast at Script in Script's own Slate and Copper, and green fees from £30 on the Sand panel from page 11 of the guide.

hertsmere-website.vercel.app
The new Hertsmere homepage at 1440 pixels: Everyone's welcome, golfers included, in Museo Slab over a dark clubhouse video, with Book a round and Explore membership buttons
The same homepage at 390 pixels wide

The website Measured

The new site as built, captured on 6 October 2026 at 19:17 UTC, 1440 and 390 pixels wide. Museo Slab headline, Kingfisher CTA button, Slate navigation, the symbol and wordmark in white. It already uses the guide's typefaces; the other pieces on this page are drawn to match it.

The Hertsmere
Medburn Lane, Watling Street
Elstree, Borehamwood
Hertfordshire WD6 3AA
020 4558 5544
welcome@thehertsmere.co.uk

Hertsmere Golf Limitedthehertsmere.co.uk

Golf receptionThe Hertsmere
020 4558 5544
welcome@thehertsmere.co.uk

Letter and card Proposed

A4 letter and an 85 × 55mm card. The primary logo in Slate, the address in Museo Sans, a Kingfisher hairline over the company name the guide's back cover carries, Hertsmere Golf Limited. Body lines are placeholders. The card's back is Slate with the symbol cropped in Kingfisher. No manager is named on the new site, so the card carries the desk.

2100

Golf
Range
Script

Everyone’s welcome,
golfers included

1200
  • Slate, RAL 7026, the panel
  • White, the logo and the three destinations, cut vinyl
  • Sand, RAL 1001, the welcome line
  • Kingfisher, RAL 6033, one rule
  • Plinth, 1375mm wide, set in the verge

Entrance sign Proposed

Drawn to scale at 1:12.5, in millimetres. Colours by the guide's own RAL references for Slate and Kingfisher (page 15). There is no photograph of the entrance in the club's bank, so the sign is drawn, not put into a picture. It needs the master vector files from xHeight (decision 7).

Social media

  • Avatar: the symbol alone, White on Kingfisher or Slate on Sand. The full logo is unreadable in a circle.
  • Handles: the new site links facebook.com/TheHertsmere, and Script's own Facebook and Instagram, scriptrestaurant. It links no Instagram for The Hertsmere itself.
  • Post mix: roughly a third course and range, a third people and Script, and a third offers, opens and family days.
  • Hashtags: a maximum of three, and they should be real. #TheHertsmere #Toptracer #ElstreeGolf.

Print

ItemSpecification
ScorecardsSlate and white, the stacked logo on the cover, all three tees in one table. The new site's course page already holds every number.
SignageFrom the vector artwork in the guide or, better, xHeight's supplied files. Slate ground, White logo. Paint to RAL 7026 and RAL 6033, as the guide specifies.
MerchandiseThe guide's examples: a Kingfisher polo with a White symbol, a Slate polo, a black cap (pages 22 to 25). Embroider from vector only.

Brand don'ts, the one-page checklist

  • Never recreate or alter the logo. Use the supplied artwork, as the guide says on page 9
  • Never leave the Vercel triangle as the favicon
  • Never set Kingfisher #00A1A2 as body text, or put white text on it at body size. It measures 3.17:1
  • Never set Sand or Orange as text on white. They measure 1.90:1 and 2.76:1
  • Never use a colour outside the palette above
  • Never substitute Roboto Slab for Museo Slab, or the original Museo for Museo Sans
  • Never use Title Case for headlines on the website, in emails or on posters
  • Never write premium, stunning, championship or award-winning
  • Never use an em-dash, and never more than one exclamation mark in a social post
  • Never call the balcony a terrace, or the terrace a balcony
  • Never say The Hertsmere without "The"
  • Never use the guide's stock inspiration photographs as if they were the club

How we speak

The club sounds like the person on the front desk who remembers your name: friendly, quick, straight about prices, and pleased to tell you that you do not need to play golf to come for lunch.

Proposed The voice essence. The new site already writes this way; this names it.

Tone dimensions Proposed

DimensionWhere it sits
Formal to casualCasual. Contractions, second person, short sentences. Never slang.
Serious to playfulLight. A menu for the dog is mentioned because it is true and it is funny.
Reserved to enthusiasticWarm, and evidenced. Prices and times do the persuading.
Ornate to plainPlain, always.

The voice, in seven lines Proposed

Nothing here is an adjective. Two of the lines are taglines the club has not yet chosen (decision 4). The rest are things that are true on a Tuesday in February.

Golf here since 1984.

Everyone’s welcome, golfers included.

A fresh approach to golf.

Twenty-six covered bays.

Lunch, no clubs required.

Par 72, 6,376 yards.

Ring us on 020 4558 5544.

Voice qualities Proposed

Five ways to tell it is us

1. Welcoming, not exclusive

Do

Eighteen holes, no membership needed and nobody to propose you.

Don't

The Hertsmere - Premium Golf Course in Hertfordshire

2. Specific, not superlative

Do

Toptracer in all twenty-six covered bays, floodlit until ten.

Don't

Come enjoy golf in a stunning place.

3. Plain, not corporate

Do

You organise it. We run the day.

Don't

We deliver tailored corporate hospitality solutions for discerning groups.

4. Confident, not boastful

Do

Regional Finalist, Best New Restaurant 2024.

Don't

Award-winning dining at Hertfordshire's finest golf destination.

5. Human, not institutional

Do

Karen will probably be the first voice you hear on the front desk.

Don't

Please direct all enquiries to the relevant department.

Measured The first two Don'ts are quoted from the old website still live at thehertsmere.co.uk: its page title and its homepage. Every Do is taken from the new site's copy. The new site's own copy contains none of the words this book bans, bar one.

Vocabulary Measured the two live words Proposed the lists

premiumstunning

These two are live on the club's domains today. Premium is in the old site's page title and in the new site's range prices, "endless buckets of premium balls". Stunning is on the old site's homepage. That is the whole list. The new site's copy reaches for facts and prices instead, and that is the habit to keep.

We say

everyonewelcomepay and playbook a roundbook a tableno golf requiredcovered baysToptracerthe balconythe terraceScriptFlexifamiliestwenty minutes from Londonturn upring usThe Hertsmere

We don't say

premium livestunning livechampionshipaward-winningheated baysexclusivemembers onlyprestigiousluxuriousworld-classnestleda hidden gemelevatereach outHertsmere Golf ClubRadlett Park

Writing style Proposed

House rules

  1. British English throughout. Colour, organise, enquiry, programme, centre.
  2. Oxford comma. Always.
  3. Sentence length. Vary it. Average around 15 to 20 words. A short one lands.
  4. Sentence case for all headings. Not Title Case.
  5. No exclamation marks in club-published copy. One per social post at the absolute most.
  6. No em-dashes. Use a comma, a full stop, or a colon.
  7. Numbers. Spell out one to nine, numerals from 10. Always numerals for yardages, pars, handicaps, prices, dates and times: 6,376 yards, par 72, £30, 7.30am.
  8. Dates. 1 December 2021, not 1st Dec.
  9. The club's name. The Hertsmere, always with a capital T, never without "The", never with "Golf Club" after it, because the owners took those words out on purpose. Said "Hartsmere". Script for the restaurant, Script Restaurant & Bar on first mention.

Messaging Proposed

Decision 4

Golf without the gatekeeping, twenty minutes from London.

Proposed The core message, in the new site's own phrase.

Value proposition

The Hertsmere is a Donald Steel parkland course from 1986, par 72 over 6,376 yards and 180 acres, with a 26-bay covered Toptracer range floodlit until ten, PGA coaching that starts with a free half-hour assessment, a Srixon Centre of Excellence, and Script, a restaurant open seven days from 7.30am that you can book without ever picking up a club. There is no waiting list and no proposer. Green fees start at £30 and society days at £53 a head. It is twenty minutes from London, just inside the M25, with over 250 free parking spaces.

Tagline routes

RouteLineLeans on
The approachA fresh approach to golf.The club's own line, on the range banner and in the guide (page 28)
The welcomeEveryone’s welcome, golfers included.The new site's opening line
The differenceGolf without the gatekeeping.The new site's About page and the mission in the guide
Recommendation

Pick one and hold it for at least three years. A fresh approach to golf is the recommendation: it is already printed on the building, it is in the guide, and it says the mission without the word disruptive. Keep Everyone’s welcome, golfers included as the website's opening line, where it works hardest.

Key messages, with proof

MessageProof
You do not have to join anything.Pay and play since March 2021. Book online, no waiting list, no proposer. Flexi Membership is points, not a subscription.
You do not have to play golf.Script, seven days from 7.30am, the Horse Box Bar, a dog menu, and the balcony over the course.
The range is the front door.26 covered bays, Toptracer in every one, floodlit until ten, virtual rounds at Pebble Beach and St Andrews, food to your bay.
The course is a proper one.Donald Steel, 1986. Par 72, 6,376 yards off the whites, streams and ponds on the back nine.
Getting better is easy to start.A free 30-minute assessment with a PGA professional, lessons from £45 (an indicative rate, says the site), Srixon fitting from £25.
Groups are looked after.Twelve or more, any day, from £53 a head: breakfast, eighteen holes, a drinks buggy, two courses at Script.

Audience angles

AudienceLead withDo not lead with
FamiliesThe range, the junior academy, Sunday lunch at Script and the dog menu.Handicaps
New golfersNo booking at the range, a free assessment, and nobody watching.The course card
Regular golfersFlexi points, a fourteen-day booking window, ten per cent off at Script.Toptracer games
Societies and companiesOne person to call, a price per head, the Business Hub for the morning meeting.Weddings, which the club does not host
DinersThe balcony, breakfast from 7.30am, the roast.Golf

Contacts and assets

Brand guardian: to be named by the club (decision 10). The new site quotes Chris Myers as General Manager in a line dated 2021 and names no current manager.

  • Front deskKaren020 4558 5544
  • Golf operationsAbdulgolf reception, 020 4558 5544
  • ScriptFilipebook online
  • The barGadvia Script
  • Logo artworkxHeight, the brand designershello@xHeightDesign.co.uk

Club details for all published material

The Hertsmere
Medburn Lane, Watling Street, Elstree, Hertfordshire WD6 3AA
020 4558 5544 · welcome@thehertsmere.co.uk · thehertsmere.co.uk
facebook.com/TheHertsmere · Script: facebook.com/scriptrestaurant · instagram.com/scriptrestaurant
Hertsmere Golf Limited

Asset location · to be established

The brand's master files sit with xHeight, its webfonts sit in a website repository, its photographs sit across a website, a shared folder and a separate people shoot, and its rules sit in a 2023 PDF that the website has already outgrown. One shared folder holding the supplied logo files, the font licences, the approved photographs, the 2023 guide and this document should be the first action taken from these guidelines.

Open decisions

Ten things only the club can settle

These cannot be settled without the club, and each one blocks something downstream.

  1. 1

    Update the guide's colour page to what the website uses

    Name Teal Ink, Kingfisher CTA and Kingfisher Light as tints of Kingfisher with fixed jobs; add Cream and Mid; replace Sky with Sky CTA.

    Committee
  2. 2

    Restrict Kingfisher to the symbol and large type

    It fails at 3.17:1 as text and under white labels. The guide currently allows Kingfisher subheads.

    GM
  3. 3

    Replace the Vercel favicon before launch

    The symbol at 32 and 180 pixels. Check the share image resolves once the domain moves.

    GM
  4. 4

    Choose one tagline and hold it

    Recommendation: A fresh approach to golf, already on the range banner.

    Committee
  5. 5

    Load the right fonts, and confirm the licence

    Museo Sans 700 in place of Museo 700; Museo Slab 300 and 900 if used; a webfont licence from exljbris on file.

    GM
  6. 6

    Commission family photography

    The vision is family golf. The only young children in the set are in one picture of a junior lesson.

    GM
  7. 7

    Get the supplied master files from xHeight

    EPS and SVG for every logo, including Script and the Business Hub, into one shared folder.

    GM
  8. 8

    Confirm the vision, values and voice still hold

    The vision and values are the club's own from 2023. The voice and personality here are proposed.

    Committee
  9. 9

    Decide the sub-brands

    The guide gives Food Shack and the Business Hub their own logos. Neither logo appears on the new site, and Food Shack is not mentioned at all. Retire them or bring them back.

    Committee
  10. 10

    Name a brand guardian

    No current manager is named on the new site. Someone has to own the guide's next edition.

    Owners